I received a defective or incorrect item. What do I do?
If you opened the item but it is defective or if it is not the item you purchased, please contact Fleshlight Customer Service so we can resolve the issue for you. We will need to see pictures to verify it is a defect or the incorrect item. Once pictures verify it is a defect or the wrong item, we will send a replacement at our expense. We do not need the incorrect/defective item(s) back.
Note: You must contact us within 90 days of delivery for us to replace a defective/incorrect item. After 90 days we will not replace nor refund defective/incorrect items.
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